1+ day, 10+ hour ago   (174+ words) How AI Persona Builder Works Users build them through a short guided flow: define who the persona represents and attach the research, generate the profile with the agents, then review and refine it before publishing. Once live, the persona can…...

4+ day, 18+ hour ago   (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...

4+ day, 18+ hour ago   (191+ words) New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities, helping businesses move beyond conversation to transact at scale The launch delivers on PCI Pal’s commitment to accelerate development around MCP and marks…...

1+ week, 10+ hour ago   (240+ words) Unified feedback platform delivers a seamless experience across channels, bringing answers, guiding actions and moving work between systems Purpose-Built AI from Signal to Action Alchemer Iris embeds AI across the feedback lifecycle, helping organizations collect, understand and act on customer…...

2+ week, 2+ day ago   (233+ words) LiveNexus Agent Assist is a browser-based execution layer that works across an organization’s existing CRM, contact center and knowledge systems, without requiring complex integration or platform changes. The technology observes each interaction as it happens, recommends the next best action,…...

3+ week, 4+ day ago   (1511+ words) Customer experience goals lift or limit business results — due to natural consequences of unsiloed or siloed thinking. A recent example is CX AI. “Too many companies are using AI to cut costs, not solve [customers’] problems,” said Isabelle Zdatny, author…...