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News
Only 27% of Consumers Say Brands Actually Understand Their Interests, New Site Impact Report Finds
1+ day, 9+ hour ago (264+ words) New research reveals consumers welcome relevant personalization, but outdated data and repetitive targeting are eroding trust “Consumers don’t mind personalization. They mind bad personalization,” said Jennifer Gressman, CEO of Site Impact. “One search or one click doesn’t define intent. The…...
Stravito Launches AI PersonStravito Launches AI Persona Builder: Teams Can Now Build Their Own AI Personas in Minutesa Builder: Teams Can Now Build Their Own AI Personas in Minutes
1+ day, 9+ hour ago (174+ words) How AI Persona Builder Works Users build them through a short guided flow: define who the persona represents and attach the research, generate the profile with the agents, then review and refine it before publishing. Once live, the persona can…...
Certinia Unveils the System of Action for Services, and the Largest Expansion of Veda AI to Date
4+ day, 17+ hour ago (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...
Backstory Names Sam Branson Head of Partnerships to Accelerate Growth Through Strategic Alliances
1+ week, 9+ hour ago (117+ words) Appointment reflects Backstory’s investment in scalable, partner-led growth as the AI answers platform for revenue teams expands its ecosystem with AWS, Google and Salesforce By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is…...
SurveyMonkey unveils sweeping platform upgrades to make it easier to put real human insight at the center of every business decision
1+ week, 9+ hour ago (336+ words) Pragmatic AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned experience helps scaling organizations turn continuous human feedback into faster, more confident decisions SAN MATEO, Calif., September 1, 2026 – Today, SurveyMonkey introduces Today’s SurveyMonkey, a reimagined platform built to…...
Sprout Social Announces Winners of the Inaugural 2026 Social Intelligence Awards
1+ week, 2+ day ago (184+ words) City of Hope, Cornerstone Building Brands, Atlas Copco Group, Teranet and ETS honored for turning social data into enterprise-wide strategy, proactive customer care and measurable ROI Best in Social Intelligence Award – City of Hope Precision Impact Award – Cornerstone Building Brands…...
Liveops Debuts LiveNexus Agent Assist to Bring AI Into Customer Service Workflows
2+ week, 2+ day ago (233+ words) LiveNexus Agent Assist is a browser-based execution layer that works across an organization’s existing CRM, contact center and knowledge systems, without requiring complex integration or platform changes. The technology observes each interaction as it happens, recommends the next best action,…...
TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure
3+ week, 2+ day ago (419+ words) Customer Think AUSTIN, Texas — TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital,…...
PolyAI launches direct integration with Epic, with PDS Health among the first to deploy at scale | CustomerThink
3+ week, 5+ day ago (317+ words) New integration means no middleware, lower latency, and AI agents built to suit any enterprise’s unique workflows Healthcare contact centers are ready for a new standard. Patients expect fast, accurate answers at any hour, and AI helps make that possible…...